Smartphone
maker Nokia has issued a software update to resolve data connection problems
reported by users of the new Lumia 900 and it is offering a $100 AT&T bill
credit to anyone who currently owns the handset or buys it before April 21.
The
company, which describes the credit as a "gesture of goodwill,"
quickly acknowledged the problem with the phone when users began complaining
about losing their data connections shortly after the device hit U.S. store
shelves earlier this month.
The
credit effectively means anyone who was on the fence about whether to try out
the Windows Phone platform can essentially get on board for free if they buy
one before the offer runs out. That's because AT&T is selling the Lumia 900
for $100 with a two-year contract.
Users
-- many of whom never experienced a problem after buying the phone -- are
applauding Nokia, Microsoft, and AT&T for how swiftly the companies handled
the data connection problem, as well as how well customers have been treated.
And
even though the Windows Phone operating system only holds a small fraction of
the market compared with Google's Android and Apple's iOS, it can't be denied
that many who use it, love it.
Forrester
analyst Sarah Rotman Epps recently wrote in a blog, "I will say it loud
and say it proud: I love my Windows Phone."
The
developments show that sometimes being the underdog means you have to go
all-out to win customer loyalty. Only time will tell if Windows Phone adoption
ramps up as a result.
In
the meantime, Nokia says if you have already purchased a Lumia 900, you have
two options. You can either use Zune to update your phone with the new security
update, or exchange your phone for a new one at any AT&T story until April
21.
View orginal artical here- Nokia
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